Quality is… when the customer comes back and not the product

Quality

Contents of the page:

Our quality promise

We understand quality to mean proactively shaping our future and seeing change as an opportunity. Innovations in technology, processes and products are the basis for future growth. Profit and benefit of our customers come first. Therefore, products and services must meet the highest level of quality.

Customer orientation

We maintain constructive, long-term and trusting relationships with our partners. The economic success of our customers determines our actions. With our services, we generate added value for our customers and also ensure our own success.
Our products should convince through high quality. Only in this way can we become a trustworthy partner for the customer.

Leadership/Communication

We continue to develop. Entrepreneurial, responsible action is promoted and strengthened among all employees. We live personal responsibility in all relationships. Managers should be role models for their employees – in terms of qualifications, competence and personal interaction.

The motivation, competence and efficiency of all employees ensure our lasting success. Intensive, goal-oriented joint action and communication characterize the way we work together. Through this, we want to achieve success and expand it together.

Quality policy

When defining our quality policy, we take into account the following points:

  • Continuous improvements to ensure and increase quality,
  • the requirements and expectations of our customers,
  • the expected level of customer satisfaction,
  • resources needed to back up requirements,
  • the potential contributions of customers, suppliers and partners,
  • constant development of the QM system in compliance with the required standards, as well as the implementation of the effects on our processes and organizational development and training
  • compliance with A&T’s environmental guidelines

Certificates

We are certified by DNV. Our certificates include:

Our partners

>> Quality promise & certificates from LTS Northwest

>> Honold LTS Quality Promise & Certificates